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Dimensions of patient satisfaction with comprehensive abortion care in Addis Ababa, Ethiopia

This study aimed to identify the underlying factors that contribute to patient satisfaction with comprehensive abortion care and to explore  relationships between total satisfaction scores and socio-demographic and care-related variables in Addis Ababa, Ethiopia.The findings identified five major factors: positive interpersonal communication with care-receiver; pleasantness of physical environment; offering enough information related to the procedure; securing clients’ privacy during counseling and treatment; and technical quality of the providers.

Year: 2013

Authors: Ipas Mexico

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